Privacy Policy

Effective Date: September 25, 2026

VIVIE LLC (“VIVIE,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information and health-related information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you access or use VIVIE's website, platform, telehealth services, products, communications, and related services.

Certain medical services available through VIVIE are provided by licensed healthcare professionals affiliated with Wasef Health. Pharmacies, laboratories, healthcare providers, and other third parties involved in your care may maintain separate privacy practices and notices that apply to information they collect or maintain.

1. Scope of This Privacy Policy

This Privacy Policy applies to information collected through VIVIE's website, online services, user accounts, medical intake experiences, checkout process, customer-support communications, marketing interactions, and other services that link to this Privacy Policy.

Where medical services are provided by Wasef Health or another healthcare provider subject to the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”), the provider's separate Notice of Privacy Practices may also govern the use and disclosure of Protected Health Information (“PHI”).

2. Information We Collect

Depending on how you interact with VIVIE, we may collect the following categories of information.

Personal Information

This may include:

• Name
• Date of birth
• Mailing and billing address
• Email address
• Telephone number, if provided
• Account credentials
• Gender or sex information where relevant to requested healthcare services
• Other information you provide when creating an account or using our services

Identity Verification Information

Where necessary for healthcare, safety, fraud prevention, prescription fulfillment, or regulatory requirements, we may collect information used to verify your identity, including information contained in a government-issued identification document.

Health and Medical Information

When you seek healthcare services through VIVIE, we may collect information including:

• Symptoms
• Medical history
• Health conditions
• Current and previous medications
• Allergies
• Treatment history and preferences
• Laboratory information
• Height, weight, and other health measurements
• Reproductive or sexual-health information
• Hormonal or metabolic health information
• Photographs or documents you voluntarily provide
• Responses to medical intake questions
• Communications concerning your health or treatment

Some health information may constitute PHI when collected, maintained, or transmitted by a HIPAA-covered healthcare provider or its business associate.

Payment and Transaction Information

We may collect information relating to:

• Purchases
• Orders
• Subscriptions or recurring treatment plans
• Transaction history
• Billing details
• Payment status

Payment card information may be processed by third-party payment processors such as Stripe rather than stored directly by VIVIE.

Technical and Device Information

We may automatically collect certain information when you access our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Device identifiers
• Approximate location derived from your IP address
• Referring URLs
• Pages viewed
• Date and time of access
• Website interactions
• Cookie identifiers
• Advertising and analytics identifiers

Communications and Preferences

We may collect information contained in:

• Customer-support communications
• Emails
• SMS communications
• Surveys and questionnaires
• Feedback
• Account preferences
• Other interactions with VIVIE

3. How We Collect Information

We may collect information:

• Directly from you;
• When you create or use a VIVIE account;
• When you complete an intake questionnaire;
• When you request a consultation or treatment;
• When you make a purchase;
• When you contact customer support;
• Automatically through cookies and similar technologies;
• From Wasef Health and healthcare professionals involved in your care;
• From pharmacies, laboratories, and fulfillment partners;
• From payment processors;
• From identity-verification and fraud-prevention providers;
• From analytics, advertising, communications, and security providers; and
• From other sources permitted by applicable law.

4. How We Use Information

We may use information to:

• Create and maintain your VIVIE account;
• Facilitate access to healthcare professionals affiliated with Wasef Health;
• Support medical intake and eligibility review;
• Facilitate consultations, treatment, prescribing, and follow-up care;
• Facilitate prescription fulfillment through licensed pharmacy partners;
• Coordinate laboratory or other healthcare services where applicable;
• Process purchases, payments, subscriptions, and orders;
• Provide customer service;
• Respond to questions and requests;
• Send appointment reminders;
• Send prescription and order updates;
• Send account and security notifications;
• Deliver other operational communications;
• Personalize your website and service experience;
• Maintain and improve our website and services;
• Understand how users interact with our website;
• Measure the effectiveness of marketing activities where legally permitted;
• Detect and prevent fraud, abuse, and unauthorized access;
• Protect the security and integrity of our systems;
• Meet medical, legal, accounting, regulatory, and recordkeeping requirements; and
• Conduct analytics, testing, product development, and service-improvement activities.

Where consent or authorization is required by applicable law, we will seek that consent or authorization before engaging in the applicable processing activity.

5. Healthcare Providers and Wasef Health

VIVIE facilitates access to healthcare services provided by licensed healthcare professionals affiliated with Wasef Health.

Medical eligibility determinations, diagnoses, prescriptions, and treatment decisions are made by appropriately licensed healthcare professionals and not by VIVIE's non-clinical personnel.

Information necessary to provide healthcare services may be disclosed to Wasef Health and its healthcare professionals in connection with your requested care.

Healthcare providers may be subject to separate legal obligations and may provide you with their own Notice of Privacy Practices.

6. Pharmacies and Healthcare Partners

Where you are prescribed medication, information necessary to process and fulfill your prescription may be provided to licensed pharmacy partners.

We may also disclose appropriate information to laboratories, healthcare providers, fulfillment partners, and other organizations involved in providing healthcare services you request.

These organizations may maintain their own privacy policies and legal obligations relating to your information.

7. Service Providers

We use third-party companies to help operate our website and services.

These may include providers of:

• Website hosting and infrastructure
• Payment processing
• Analytics
• Advertising and marketing
• Email and SMS communications
• Customer support
• Identity verification
• Security and fraud prevention
• Telehealth technology
• Data storage
• Operational software

Depending on the services enabled on our website, these providers may include companies such as Google, Meta, TikTok, Microsoft, Stripe, Twilio, and other technology providers.

Where a third party processes PHI on behalf of a HIPAA-regulated entity and a Business Associate Agreement is required by HIPAA, the appropriate contractual protections must be established.

8. Cookies, Analytics, and Advertising Technologies

VIVIE uses or may use cookies, pixels, software development tools, tags, analytics technologies, and similar technologies.

These technologies may be provided by companies such as:

• Google, including Google Analytics and Google Ads;
• Meta;
• TikTok;
• Microsoft;
• Microsoft Clarity;
• Hotjar; and
• Other analytics, advertising, and technology providers.

These technologies may collect information about your device and interactions with our website, such as your IP address, device information, pages visited, referral information, and interaction data.

We may use this information to:

• Operate our website;
• Understand website usage;
• Measure performance;
• Diagnose technical issues;
• Improve our services;
• Measure advertising performance; and
• Deliver or measure advertising where legally permitted.

Certain advertising-related disclosures of personal information may constitute a “sale” or “sharing” under some state privacy laws even when no money is exchanged.

Where applicable law provides the right to opt out of such activity, VIVIE will provide applicable privacy controls and honor legally recognized opt-out requests.

Use of tracking technologies in connection with healthcare information is subject to additional privacy requirements where applicable.

9. Sale and Sharing of Personal Information

VIVIE does not sell personal or health information for monetary payment.

However, certain advertising and analytics technologies may involve disclosure of personal information to third parties in a manner that may be legally considered a “sale” or “sharing” under certain state privacy laws.

Where these laws apply, consumers may have the right to opt out of such sale or sharing.

VIVIE does not knowingly sell PHI or authorize the use of PHI for advertising in violation of applicable healthcare privacy law.

10. HIPAA and Protected Health Information

HIPAA does not necessarily apply to every piece of health-related information collected through a website or consumer health service.

Certain information collected or maintained by Wasef Health, licensed healthcare providers, or their business associates may constitute PHI and be subject to the HIPAA Privacy, Security, and Breach Notification Rules.

When HIPAA applies, PHI must be handled in accordance with applicable HIPAA requirements.

VIVIE and applicable healthcare partners use administrative, technical, and organizational measures designed to protect sensitive healthcare information.

Where HIPAA requires a Business Associate Agreement with a vendor that handles PHI, the appropriate agreement must be maintained.

Healthcare providers may provide a separate Notice of Privacy Practices explaining how PHI is used and disclosed and describing patient rights under HIPAA.

11. Artificial Intelligence and Automated Technologies

VIVIE may use artificial intelligence or automated technologies to assist with certain administrative and non-clinical functions, which may include:

• Customer support;
• Website navigation;
• Intake assistance;
• Content organization;
• Internal workflow assistance; and
• Service improvement.

AI-generated information is not a substitute for professional medical judgment, diagnosis, prescribing, or treatment.

Medical decisions regarding your care are made by appropriately licensed healthcare professionals.

Where applicable law requires additional disclosure, consent, or an opportunity to exercise rights related to automated processing, VIVIE will provide the required mechanism.

12. California Privacy Rights

If you are a California resident and the California Consumer Privacy Act, as amended (“CCPA”), applies to VIVIE and your information, you may have rights including the right to:

• Know what categories of personal information we collect;
• Know the purposes for which information is used;
• Know the categories of third parties to whom information is disclosed;
• Request access to personal information;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Opt out of certain sales or sharing of personal information;
• Limit certain uses or disclosures of sensitive personal information where applicable; and
• Exercise applicable privacy rights without unlawful discrimination.

Certain medical information and information regulated by other privacy laws may be exempt from some CCPA provisions.

To submit a California privacy request, contact:

support@thevivie.com

Subject line: California Privacy Request

We may need to verify your identity before processing certain requests.

Where required by applicable law, VIVIE will also honor qualifying browser-based opt-out preference signals.

13. Consumer Health Data

Certain state laws provide additional protections for consumer health data that may exist outside HIPAA.

Consumer health information may include information concerning:

• Health conditions;
• Medical treatment;
• Medications;
• Symptoms;
• Metabolic health;
• Hormonal health;
• Reproductive health;
• Sexual health;
• Health measurements;
• Healthcare services sought or received; and
• Information that can reasonably be used to infer certain health characteristics.

Where applicable consumer health privacy laws apply to information maintained by VIVIE, we will provide applicable notices, rights, consent mechanisms, and privacy controls.

VIVIE may maintain a separate Consumer Health Data Privacy Policy where required by applicable state law.

Requests concerning consumer health data may be submitted to:

support@thevivie.com

Subject line: Consumer Health Data Request

14. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide requested services;
• Maintain your account;
• Complete transactions;
• Maintain business and financial records;
• Comply with applicable legal and regulatory requirements;
• Resolve disputes;
• Prevent fraud;
• Maintain security; and
• Enforce agreements.

Retention periods vary depending on the type of information and the reason it was collected.

Healthcare providers may separately be required to retain medical or clinical records for periods determined by applicable federal and state laws and professional requirements.

Requests to delete information may be subject to exceptions where retention is required or permitted for healthcare, legal, regulatory, security, fraud-prevention, accounting, or other legitimate purposes.

15. Data Security

VIVIE uses reasonable administrative, technical, physical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These safeguards may include:

• Encryption;
• Access controls;
• Authentication measures;
• Activity logging;
• Security monitoring;
• Vendor assessments; and
• Other technical and organizational security measures.

However, no website, information system, electronic communication, or method of data storage can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your login information and should notify us promptly if you believe your account or information has been compromised.

16. Your Privacy Rights and Choices

Depending on where you reside and applicable law, you may have rights to:

• Access personal information;
• Obtain a copy of certain information;
• Correct inaccurate information;
• Request deletion;
• Withdraw certain consent;
• Restrict certain processing;
• Opt out of certain advertising-related disclosures;
• Limit certain uses of sensitive information;
• Request information about disclosures; or
• Appeal certain decisions concerning a privacy request.

Not every right applies in every jurisdiction, and certain rights may be subject to legal exceptions.

To exercise an applicable privacy right, contact:

support@thevivie.com

Subject line: Privacy Request

We may request information reasonably necessary to verify your identity before completing your request.

17. Communications

VIVIE may send service-related communications concerning your:

• Account;
• Medical consultation;
• Treatment;
• Prescription;
• Order;
• Payment;
• Subscription;
• Security; or
• Customer-support request.

Where you have consented to receive promotional email or text messages, you may unsubscribe using the method provided in the communication.

Stopping marketing communications will not necessarily stop transactional, medical, security, or other non-promotional communications necessary to provide requested services.

18. Children's Privacy

VIVIE's healthcare services are intended for adults 18 years of age or older, unless expressly stated otherwise.

We do not knowingly collect personal information from children through services intended exclusively for adults.

If we learn that we collected personal information from a child in circumstances where the collection was not permitted, we will take appropriate action consistent with applicable law.

19. Third-Party Websites and Services

Our website may contain links to or integrations with third-party:

• Healthcare providers;
• Pharmacies;
• Laboratories;
• Payment processors;
• Technology companies;
• Social-media services; or
• Other websites and services.

Third parties may maintain their own privacy notices and practices.

When you interact directly with a third-party service, its privacy policy may govern the information it collects.

We encourage you to review applicable third-party privacy policies.

20. Users Outside the United States

VIVIE's medical and telehealth services are intended for eligible individuals located within the United States and in jurisdictions where the healthcare professional providing care is legally authorized to practice.

Our website may be accessible outside the United States, but website availability does not mean that VIVIE or Wasef Health offers healthcare services in every jurisdiction.

If you access the website from outside the United States, information you provide may be processed or stored in the United States, subject to applicable law.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Our services;
• Technology;
• Vendors;
• Privacy practices;
• Business operations; or
• Applicable laws and regulations.

When this Privacy Policy changes, we will update the Effective Date shown at the beginning of the policy.

Where applicable law requires additional notice or consent for a material change, we will provide that notice or obtain the required consent.

22. Contact Us

For questions regarding this Privacy Policy, our privacy practices, or your information, contact:

VIVIE LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States

Email: support@thevivie.com

For privacy-related requests, please use the subject line:

Privacy Request